NEW! Network ID Lookup and Student Technical Support Form

Students who use our Blackboard/WebCT8 system have some new technical support tools which are available from the Blackboard log in page: http://pcc.blackboard.com/

1. A Network ID Lookup. If students do not know his/her network ID, they can look it up using their Lancrcard number and last name.

2. A Student Technical Support Form.  Instead of you (the instructor) calling the PCC Helpdesk to seek Blackboard help for your students, they can fill out a technical support request form 24/7.  The support requests go directly into the PCC Helpdesk and will be responded to by a Distance Education Department staff member during business hours.

We need 24 hour support for both faculty and students!!!
These above services are stop-gap measures to fill our need for Blackboard student support until we can subscribe to a 24/7 live technical support service for our college.  The Distance Education Department is investigating Presidium support, a service employed by many California Community Colleges and Universities, to provide 24/7 live support to faculty and students for course management systems.
-LT